FINAL PROJECT:Structures and Arguments > ResLife Crash Course: Becoming a Customer Service Supervisor
A, the failure idea linked to pathos is quote good! You will help prevent such failures by walking people through them. You can do this will sample dialogue, if you like.
OR you can write up a brief case and then offer a table of two items: actions and language that would have helped shift toward success and away from failure.
One last item: do you all experience bad treatment by the public? Can you help with that, too? Especially with students supporting each other as witnesses or post-event huddle?
December 11, 2019 |
Marybeth Shea
Marybeth Shea
Beginning- ethos: Hook audience with story of coming into position. Establish my credibility by mentioning my year and a half of experience in this position and the research conducted. Set up what the rest of the paper will be about and why this paper was written. Propose claim that incoming Customer Service Supervisors can use these techniques to be successful as they transition in.
Middle- logos: Divide paper into three sections to give directions and anecdotal examples on: three points on How to be a successful manager, five points on Roles and Responsibilities of being a Customer Service Supervisor, two points on Balancing work and school life, and, optionally, What it’s like being a mid-semester CSS and/or going to a different part of campus (NC->SC or SC->NC).
End- pathos: Provide encouragement and confidence, resources: links to be a good manager and examples for scheduling breaks and permanent, etc. Mention limits of this paper and refer them to outside sources (provide last minute advice).
LOGOS: 1) list of CSS training requirements from ResLife 2) Sources of god management techniques and personality research 3) Roles and Responsibilities list from ResLife
PATHOS: encouragement and examples of “failure”
ETHOS: credibility of myself and other CSSes I reached out to
STRUCTURE: Intermix of bulleted directions and paragraph anecdotes
GOAL: Advise the new CSSes on helpful techniques for the position. Provide them with confidence and an example of what to do to at least get them started.